As our products are what we term a “contemplative purchase” in that they are not impulse buys, it rarely happens that an order is cancelled. However, should this happen to you for whatever reason, your cancellation must be received by us before your roofing materials have been cut/run. This is applicable to vertical panels only.
In the case of Shingle Style materials, your cancellation must be received by us before your product ships. Typically, the window available to you to cancel an order is 24 to 36 hours after your order has been placed.
All merchandise must be paid in full before the order will be processed. With the exception of the shingle style roofing, your order is unique to your application and therefore we would take a substantial loss if your merchandise was put into production and then you did not pay for it.
Types of Payment
When you’re ready to purchase, you can request an invoice and have it:
1. Mailed to you
2. Faxed to you
3. E-mailed to you.
Upon reviewing your invoice, you can pay by:
1. Personal check/money order/ cashier’s check.
(Personal checks must clear our bank before we will process the order.)
2. We also accept credit card payment by telephone or in person.
Regardless of how you pay, we will send out a “Paid in Full Invoice” on the day we receive goods funds.
Vertical Panels: As Vertical Panel materials are unique to each job, we can not refund your purchase price once the panels have been rolled and/or cut.
Shingle Style: Shingle Style materials can be returned for up to fifteen days after you receive them. They must be undamaged, in their original and unbroken containers and we must receive them in our yard, freight prepaid.
A 10% re-stocking fee will apply.
We will make every effort to ensure that everything is right—the only thing you have to do is make sure that we have the correct measurements/dimensions of your roof and the correct pitch.
We do everything within our power to make sure we deliver what we’ve promised. Over the years we have sent out any material shortages at our cost, sent out replacements for parts damaged in shipping at our cost and then settled with the freight carrier long afterwards.
You come first but we can not give refunds after materials unique to your job have been put into production or delivered to you!
All our products come with their own respective warranties which are anywhere from 20 to 50 years from the date of purchase. Please see warranties unique to each material under individual product guides.